Simplifier Success Story
How Simplifier AG transformed their customer success operations by unifying data across multiple systems
- Client
- Simplifier AG
- Industry
- Low-Code Enterprise Software
- Technical Stack
- HubSpot, Freshdesk, Internal APIs
The Challenge
Simplifier AG is a leading provider of low-code development platforms that enable enterprises to build integrated business applications with minimal programming effort. Their platform helps organizations digitize business processes efficiently and sustainably, serving major enterprise clients across various industries, including renowned companies like SAERTEX, Alnatura, Brückner Maschinenbau, AGRANA, Rolls-Royce Power Systems, and REWE.
Despite having sophisticated tools in place, including CRM, support systems, and their own usage analytics platform, Simplifier's customer success team faced significant challenges in understanding the overall health of their customers. The data was scattered across multiple systems, making it difficult to:
- Get a unified view of customer health across different touchpoints
- Efficiently analyze customer adoption and usage patterns
- Identify potential risks and opportunities in a timely manner
- Make data-driven decisions about customer engagement
- Measure the impact of customer success initiatives
The Solution
After discovering RevOS through our educational content, Simplifier AG partnered with us to create a comprehensive customer health monitoring system. We worked closely with their team to:
- Develop a unified customer health index incorporating data from multiple systems
- Create custom metrics and scoring algorithms specific to their business needs
- Implement real-time monitoring of customer adoption and engagement
- Build automated alerts for potential risks and opportunities
- Enable data-driven customer success strategies through actionable insights
RevOS unified dashboard showing Simplifier's customer health metrics across multiple systems
The Results
The implementation of RevOS transformed how Simplifier's customer success team operates, delivering significant improvements in efficiency and effectiveness:
5+
Previously disparate systems consolidated into a single 360 ° view
10x
Faster to prepare for Quarterly Business Review
4 hours
Saved every week (per CSM) reduction in time spent gathering customer insights
Working closely with Simplifier AG, we achieved several breakthrough improvements:
- Highly flexible and customizable dashboards that bring together exactly the data needed for specific use cases
- Streamlined workflow optimization based on direct user feedback, reducing clicks and improving efficiency
- Seamless bi-directional data integration with their CRM system, including weighted scores and trend analysis
- Enhanced ability to measure and track the impact of customer success initiatives through workshops
- Development of a collaborative partnership where user feedback directly influences product improvements
Client Testimonial
"The power of RevOS is not just bringing information together, but really allowing customers to build any kind of dashboard they wish by leveraging all the information they need. We can now work more effectively and efficiently because we know exactly what we should be talking about with our customers. When I see the customer health score improving after a workshop, it really shows that our CSMs are doing the right thing and having direct influence over the sustainable success of our customers."
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